Shipping Policy

Shipping Areas

Domestic Shipping (Canada)

We ship to all provinces and territories across Canada. Shipping costs vary by location:

• Ontario & Quebec: $15.00
• British Columbia & Alberta: $18.00
• Manitoba & Saskatchewan: $20.00
• Maritime Provinces (NS, NB, PE): $22.00
• Newfoundland and Labrador: $25.00
• Northern Territories (NT, NU, YT): $30.00

International Shipping

We currently ship to select international destinations:

• United States: Starting at $25.00
• United Kingdom: Starting at $35.00
• Australia: Starting at $40.00
• Other destinations: Contact us for rates

Shipping Methods & Timelines

Ready-to-Wear Items

• Standard Shipping: 3-7 business days within Canada
• Express Shipping: 1-3 business days (additional $15.00)
• International Standard: 7-14 business days
• International Express: 3-7 business days (additional cost varies)

Custom & Made-to-Order Items

• Production Time: 2-4 weeks from order confirmation
• Rush Orders: 1-2 weeks (50% surcharge, subject to availability)
• Peak Season: Extended timelines during wedding season (May-September)
• Shipping: Standard shipping times apply after production completion

Free Shipping

Enjoy free standard shipping on qualifying orders:

• Canada: Free shipping on orders over $200 CAD
• United States: Free shipping on orders over $300 CAD
• Other International: Free shipping on orders over $500 CAD

Order Processing

Our order processing timeline ensures quality and accuracy:

• Order Confirmation: Within 2 hours of payment
• Quality Check: All items inspected before shipping
• Packaging: Carefully packaged in branded materials
• Dispatch: Orders shipped within 1-2 business days (ready-to-wear)
• Tracking: Tracking information provided via email

Packaging & Handling

We take special care in packaging your garments:

• All items are tissue-wrapped to prevent wrinkles
• Delicate items include care instruction cards
• Eco-friendly packaging materials where possible
• Custom orders include measurement records
• Gift messaging available upon request

Delivery & Signature Requirements

Delivery requirements vary by order value and destination:

• Standard Delivery: Left at address if recipient unavailable
• High-Value Orders ($500+): Signature required
• International Orders: Signature required, customs clearance needed
• Delivery Attempts: 3 attempts before return to depot
• Safe Drop: Available for trusted delivery locations

International Orders & Customs

Important information for international customers:

• Duties & Taxes: Recipient responsible for all customs fees
• Customs Delays: Processing times vary by destination country
• Documentation: All required customs forms completed accurately
• Restricted Items: Some materials may be restricted in certain countries
• Value Declaration: Items declared at full retail value

Shipping Restrictions

Please note the following shipping limitations:

• PO Boxes: Limited to small packages under 2kg
• Remote Areas: Additional fees may apply for remote delivery locations
• Seasonal Restrictions: Weather may affect delivery to northern regions
• Prohibited Items: Cannot ship items containing certain materials internationally

Lost or Damaged Packages

We're committed to resolving shipping issues promptly:

• Insurance: All orders over $100 are automatically insured
• Lost Packages: Investigation begins after expected delivery date
• Damaged Items: Report damage within 48 hours of delivery
• Resolution: Replacement or full refund provided
• Documentation: Photos required for damage claims

Address Changes & Redirects

Need to change your delivery address?

• Before Shipping: Contact us immediately for address changes
• After Shipping: Additional fees may apply for redirects
• Returned Packages: Reshipment fees apply for returned packages
• Hold for Pickup: Available at most courier locations

Tracking Your Order

Stay informed about your order's progress:

• Tracking Numbers: Provided via email once shipped
• Real-time Updates: Track through carrier website or app
• Delivery Notifications: SMS and email alerts available
• Account Dashboard: View all orders in your account

Holiday & Peak Season Shipping

Special considerations during busy periods:

• Extended Timelines: Allow extra time during holidays
• Order Cutoffs: Earlier cutoff times for guaranteed delivery
• Wedding Season: Book custom orders well in advance (May-September)
• Holiday Closures: No shipping on statutory holidays

Contact Us

Questions about shipping? We're here to help: