Return Policy

Return Window

Return eligibility varies by product type:

• Ready-to-Wear Items: 14 days from delivery date
• Sale Items: 7 days from delivery date
• Custom Items: Generally not returnable (see exceptions below)
• Gift Items: 30 days from delivery date with gift receipt

Ready-to-Wear Returns

Eligible Items

Ready-to-wear items can be returned if they meet the following conditions:

• Items are in original condition with all tags attached
• No signs of wear, alterations, or damage
• Original packaging and accessories included
• Returned within the specified time frame
• Accompanied by original receipt or order confirmation

Non-Returnable Items

• Items altered or modified after purchase
• Undergarments and intimate apparel
• Items with makeup, deodorant, or perfume stains
• Items damaged by customer
• Final sale items (marked as such)

Custom & Made-to-Order Items

General Policy

Custom and made-to-order items are generally final sale due to their personalized nature. However, we will accept returns in the following circumstances:

• Our Error: Incorrect measurements, color, or design
• Defective Items: Manufacturing defects or quality issues
• Significant Fit Issues: When measurements were provided correctly
• Damaged in Transit: Items damaged during shipping

Resolution Process

For custom item issues, we offer the following solutions:

• Alterations: Complimentary adjustments when possible
• Remake: Complete remake at no charge for our errors
• Partial Refund: For minor issues that cannot be corrected
• Full Refund: For significant defects or errors

How to Return Items

Step 1: Contact Us

Before returning any item, please contact our customer service team:

• Email: returns@raahi.com
• Phone: +1 (555) 123-4567
• Include your order number and reason for return
• Photos may be requested for quality issues

Step 2: Return Authorization

We will provide you with:

• Return merchandise authorization (RMA) number
• Return shipping instructions
• Prepaid return label (for eligible returns)
• Return deadline date

Step 3: Package & Ship

• Include RMA number on package
• Use original packaging when possible
• Include all accessories and documentation
• Use provided return label or approved carrier
• Obtain tracking confirmation

Exchanges

We offer exchanges for ready-to-wear items in the following situations:

• Size Exchange: Different size of the same item
• Color Exchange: Different color of the same item (subject to availability)
• Store Credit: Exchange for store credit if exact exchange unavailable

Note: Exchanges are subject to availability and must be of equal or lesser value. Price differences will be refunded or charged accordingly.

Refund Processing

Refund Timeline

• Processing: 2-3 business days after we receive your return
• Credit Card Refunds: 5-10 business days
• PayPal Refunds: 3-5 business days
• Store Credit: Issued immediately upon processing

Refund Method

• Refunds issued to original payment method
• Store credit option available for faster processing
• Cash refunds only for cash purchases
• Gift card refunds for gift card purchases

Return Shipping

Who Pays for Return Shipping

• Our Error: We provide prepaid return label
• Defective Items: We provide prepaid return label
• Change of Mind: Customer pays return shipping
• Wrong Size/Color: Customer pays return shipping

Return Shipping Costs

• Within Canada: $15.00 deducted from refund
• International: Actual shipping costs apply
• Insurance Required: For orders over $200
• Lost Returns: Customer responsible without tracking

International Returns

Special considerations for international customers:

• Duties & Taxes: Not refunded by Raahi
• Return Duties: May apply on return shipments
• Extended Timeline: Allow 2-3 weeks for processing
• Currency Fluctuation: Refunds processed at current exchange rates
• Documentation: Customs forms required for returns

Quality Guarantee

We stand behind the quality of our craftsmanship:

• Workmanship Guarantee: 6 months from purchase date
• Fabric Defects: Covered under manufacturer warranty
• Construction Issues: Free repair or replacement
• Color Fastness: Normal care and wear guaranteed
• Alteration Service: Minor adjustments within 30 days

Gift Returns

Special policies for gift items:

• Extended Return Period: 30 days from delivery
• Gift Receipt Required: For returns without original receipt
• Store Credit: Issued when original payment method unknown
• Exchange Preferred: Size and color exchanges available
• Gift Card Option: Convert return to gift card

Damaged or Defective Items

If you receive a damaged or defective item:

• Report Immediately: Contact us within 48 hours of delivery
• Photo Documentation: Pictures of damage required
• Keep Original Packaging: May be needed for claim
• Priority Processing: Expedited resolution for defective items
• Full Resolution: Repair, replace, or full refund

Special Circumstances

Wedding & Event Orders

• Special consideration for event-related issues
• Rush alteration service available
• Backup options when possible
• Partial refunds for last-minute issues

Seasonal Items

• End-of-season items may have reduced return windows
• Holiday items: Returns accepted until January 31st
• Summer items: Extended returns through September

Contact Us

Questions about returns or need assistance? Contact our customer service team: