Privacy Policy

Information We Collect

Personal Information

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely through Stripe)
• Custom measurements and fitting preferences
• Order history and preferences

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders and account
• Provide customer support and assistance
• Improve our products and services
• Send promotional offers and updates (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help us operate our business (payment processors, shipping companies)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you give us explicit permission to share your information

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure data storage with backup and recovery procedures

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request a copy of your data in a machine-readable format

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

International Data Transfers

As a Canadian business, we primarily store and process data within Canada. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal purposes.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: